Terms & Conditions

Floral Army guarantees the freshness, flower quality, style and value of every order.

Floral Army reserves the right to make the appropriate substitutions to the order to ensure that your flowers are of the highest standard.

Floral Army is open 8:00am to 5:00pm, Monday to Friday, and 8:00am till 2:00pm each Saturday. (We are closed on Public Holidays.)

Floral Army delivers between Monday to Saturday, with the exception of public holidays.

Orders may be placed on-line for same day delivery prior to 10.00am. If you are unable to meet this cut-off time or have a specific preference or request please contact us by phone on (08) 9339 8629. Floral Army will work extremely hard to ensure orders are executed within the requested time. Delivery will be made on the date requested and every effort will be made to meet requests as to preferred AM and PM delivery times.

Cancellations or alterations to orders must be made within 24 hours of ordering.

If a redelivery is required due to an incorrect address that has been provided a redelivery fee may apply.

Please enquire with the recipient (if possible) to ensure they have received their gift prior to lodging a non-delivery query. We deliver up to 5.30pm on weekdays and up to 2.00pm on Saturdays (depending on demand).

Flowers may be returned to our store for collection if it is deemed unsafe to leave the order at the door.

If we do not deliver your order and we are at fault, we will deliver your full order free of charge and provide you with a full store credit or refund.

Special delivery conditions apply to hospitals, hotels, ships, restaurants, funeral parlours, crematoria and cemeteries and may be handled by a third party.

If the recipient is not at home to accept your gift, our couriers will leave the item in a secure location if possible at the allocated delivery address. Where a secure location cannot be identified, our couriers will leave a “not at home” card in the letterbox of the delivery address advising your recipient to contact us and the flowers will be returned to Floral Army.

Should you have any further queries please call Floral Army on (08) 9339 8629 between 8.00am and 17.00pm business hours or email us at info@floralarmy.com.au

Interstate and International Orders

If you would like Floral Army to organise a delivery of flowers Interstate or Internationally we can arrange for an order to be sent through Interflora.

Privacy Policy

Section 1 – What Do We Do With Your Information?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.

When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.

Section 2 – Consent

How do you get my consent?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at info@floralarmy.com.au

Section 3 – Disclosure

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

Section 4 – Third-Party Services

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Links

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

Section 5 – Security

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

Section 6 – Age of Consent

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

Section 7 – Changes To This Privacy Policy

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

Questions And Contact Information

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at info@floralarmy.com.au